Privacy Policy

Privacy Policy

This Privacy Policy explains how SANEI BKK CO., LTD. (“SANEI”, “we”, “us”) collects, uses, and protects personal information when you interact with our website or contact us.

Contact

• Email: info@saneibkk.com
• Address: 399/31 Moo 13 Kingkaew Road, Rachathewa, Bangplee, Samutprakarn 10540, Thailand

1) What information we collect

Depending on how you interact with us, we may collect:

• Contact details: name, company, email, phone number, country.
• Enquiry details: messages, requirements, specifications you provide.
• Technical data: IP address, device/browser information, basic usage data (e.g., pages visited) to maintain and secure the site.

We do not intentionally collect sensitive personal data.

2) How we use your information

We use personal information to:

• respond to enquiries and provide quotations;
• communicate about specifications, shipping readiness, and after‑sales support;
• improve website performance and security;
• comply with legal obligations where applicable.

3) Legal basis

Where applicable, we process information based on:

• your consent (e.g., when you contact us);
• our legitimate interests (e.g., running our business, improving and securing our website);
• legal obligations (e.g., record‑keeping if required).

4) Sharing your information

We may share information with:

• service providers that help us operate the website (hosting, email services);
• logistics or service partners only when needed to support your request (e.g., delivery coordination), and only with appropriate safeguards.

We do not sell your personal information.

5) Data retention

We keep personal information only as long as necessary to respond to your request, maintain business records, and meet legal requirements.

6) Security

We use reasonable technical and organisational measures to protect information. However, no system can be guaranteed 100% secure.

7) Your rights

Depending on applicable laws, you may request access, correction, or deletion of your personal information. To make a request, email info@saneibkk.com.

8) International transfers

If we work with service providers outside your country, your information may be processed in other jurisdictions. We take steps to apply appropriate safeguards.

9) Updates

We may update this policy from time to time. Updates will be posted on this page.